How do I contact a seller on AliExpress Mobile?

Go to your personal account to “My Orders” section. You will see the envelope icon on the list of purchases with the “Contact seller” button next to each order. Click it. You will get to the page where you can send a message to the seller.

How do I find my seller messages on AliExpress?

You should see it immediately; app at the bottom, website at the top in the dropdown. If anyone is still looking for the answer, after you log into your account, type in new web address and you’ll see your messages.

How do I complain to AliExpress?

There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).

How do I contact AliExpress about a refund?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order.

Will AliExpress steal my money?

Taken together, AliExpress offers some really good deals, but not all products are legit. You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.

How long does it take for AliExpress to refund?

1) If the refund is successfully processed, you will receive the refund within 3-20 business days, please contact your bank (provide the ARN number if there is) to follow up the Refund status.

Do I get my money back if I cancel AliExpress order?

If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.

Why does AliExpress refund take so long?

If the refund caused by order cancellation, refund agreement or mediation will be process instantly from AliExpress account. However, since the banks need some time make clearance, you may need to wait for 3-15 business days to receive the refund.

What if item arrived after refund?

If the item was accidentally shipped after your cancellation and refund, the right thing to do would be to contact the seller. Let them know that the item showed up and ask if they’d like you to return it (at their cost). They may or may not, depending on the value of the item, the shipping cost, etc.

Can I get a refund for a package that never arrived?

Go here to start a claim with the USPS. If an item was sent domestically through UPS and did not show up, the recipient has to wait 24 hours before reporting a missing package. UPS refunds pretty much all missing packages, whether stolen or lost, by issuing a refund to the seller.

Will I still get my package if I get a refund?

No you won’t recieve your package as they initiated a refund so,due to some issue they are unable to deliver that’s why they initiated you refund so you won’t get the package.

How do you return money to the seller on AliExpress for the item that arrived after I received refund?

To do it, go to your personal account on AliExpress. Find the product on “My Orders” section and click “Contact Seller”. Describe the situation in the corresponding field. Tell the seller that you have received the order and you want to send money to him.

What to do when you get scammed on AliExpress?

Solution: Ignore any instructions by the seller. They will lead directly to you losing your money. Instead, wait until buyer protection nearly runs out and open a dispute with that as reason. If you do receive a package, make a video when you open the package as proof if they sent something else.

How do I know if I have buyer protection on AliExpress?

Buyer protection starts from the moment you have paid for your order. The Buyer Protection period will be displayed in the form of a countdown clock on My Orderspage. Once you have confirmed receiving your order, you will have 15 days to apply for a refund.

What happens if seller doesn’t ship item AliExpress?

If the seller does not contact you or arrange shipment, you can try the following:
  1. Contact the seller via in-app message or use the “Remind to Ship” function to remind the seller to ship the item.
  2. You can also cancel the order by going to Profile >Purchased > In Progress > The Order and tapping Cancel Order.

How do I stop scammed on AliExpress?

Here are 10 AliExpress safety tips that will save you from being scammed.
  1. Look for Years Open, Feedback, and Buyer Protection.
  2. Feedback page gives insight on the seller’s product and service.
  3. Product reviews shed light on the intricate details about the product.

How do AliExpress sellers get paid?

Originally Answered: How does a seller get paid in AliExpress? When you make a payment in AliExpress (AliPay) with your credit card or debit card, they (like Paypal) act as intermediaries between the seller and the buyer. AliExpress holds your money until you receive the product and check its in perfect condition.

Is ordering from AliExpress safe?

Contrary to popular belief, buying from AliExpress is very safe. In fact, it’s probably safer than shopping from Ebay because of their buyer protection program. You are protected no matter what you buy on the platform as long as you make your purchase directly through AliExpress.

What is the safest way to pay on AliExpress?

The best method to pay on AliExpress is PayPal. If you find a supplier that supports PayPal, list all of there products. If you have a credit card with a discount, it’s even better than PayPal. Because this way, you can also make money for the purchases in the background using Cashback.