How do I contact Vestiaire Collective?

If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by e-mail at

How do you message a seller on Vestiaire Collective?

Simply click on the speech-bubble button on an eligible item to get chatty with a seller.

Can you message on Vestiaire Collective?

With Buyer-Seller Chat, you can now start a chat with anyone who liked or made an offer on your listings. Discuss items directly with your buyers to sell better – and faster!

Is vestiaire collective legit?

Is Vestiaire Collective legit? Vestiaire Collective is legit. However, you must always be wary when buying second-hand and do your research before purchasing an item.

How do I sell my Vestiaire Collective fast?

5 simple steps to start selling items:
  1. Snap item pictures.
  2. Fill in the deposit form.
  3. Your item is validated and uploaded by the style team.
  4. Once your item sells, send it to Vestiaire Collective (free of charge).
  5. Get paid!

How much does it cost to sell on Vestiaire Collective?

Sellers on Vestiaire Collective pay commission based on the listing price of the item they are selling. Items listed for up to £130 have a fixed commission of £13. For all other amounts, commission is calculated based on the price of your item, and will represent between 15 and a maximum of 25% of the selling price.

How much is vestiaire collective worth?

Vestiaire Collective announced a new funding round. The company has raised $216 million, or €178 million — it has reached a valuation above $1 billion, making it a unicorn.

Can you return items on Vestiaire Collective?

If you receive an item from a professional seller that isn’t as you expected or you‘ve changed your mind, you can: Choose to relist the item free of charge on Vestiaire Collective for up to 72 hours after receiving it. Return it to us within 14 days for a full refund.

How long does vestiaire collective take to refund?

If you placed an order and it has since been cancelled, we’ll process your refund using the same payment method you used to place the order. Due to interbank transfer times, the refund should be reflected in your account within ⏰ 5 days.

How much percentage does Vestiaire take?

Vestiaire takes 35% commission for the Concierge service. However you can lower this commission by doing more of the legwork yourself.

What is an expert seller on Vestiaire?

The Expert Seller badge is the assurance for you that in the last six months: The seller has had at least 5 successful sales. At least 90% of their items matched their descriptions. 100% of their items were genuine.

How do you become an expert seller on Vestiaire?

Have sold at least 5 items over the last 6 months. Have shipped 90% your sold items within 5 days. At least 90% of the items you’ve sold need to have fully matched their description, and 100% of them need to be genuine.

What is trusted seller?

A trusted seller is a Swappa user who has been identified by the support team as being especially trustworthy and professional in handling their listings and sales. When users see the trusted seller badge, they should feel confident in purchasing from a seller who’s been properly vetted by Swappa’s support team.

How do you know if seller is legit?

Generally, look for sellers that have a higher number of feedback ratings. If you’re looking at a product and the seller has 300 feedback ratings and a positive feedback score of 98%, it indicates a very reputable seller. You don’t have to investigate this seller further.

Can you trust Swappa?

Much like on eBay, buyers can use their “protection” policy to scam sellers out of their money. Bought and sold. Swappa is excellent. People consider it safe, just keep in mind that there are fees on top of fees Swappa’s fees, paypal’s fees, shipping fees.

How do you become a trusted seller?

To be awarded this badge, you must meet the following criteria:
  1. You’ve sold at least 2 items in the last 6 months.
  2. You’ve shipped 80% of your sold items within 5 days.
  3. At least 80% of the items you’ve sold have matched their description.
  4. 100% of your sold items have been genuine.

Can I trust eBay sellers?

You can buy safely on eBay. In fact, eBay is safer than someone’s personal website because of the third-party involvement of eBay and Paypal. Always report any offers to buy or sell an item outside of eBay.

Can you trust eBay seller ratings?

An eBay seller is generally trustworthy if they have a high feedback score and a high percentage of positive feedback on eBay. However, be sure to look at how much positive, neutral, and negative feedback overall they’ve received from other eBay users. Also, judge this against how many orders they’ve completed.

What does eBay trusted seller mean?

A seller has to have an active eBay account with many transactions and meet all eBay requirements for defect rate, cases closed without seller resolution, and late shipment rate.