How do I cancel Albert and get my money back?

We do not offer refunds if you’re on a monthly Genius plan. If you previously spoke to a support team member about canceling your subscription and you were still charged, we apologize for the error. Please contact Albert support again to complete your cancellation request.

How do I change my account on Albert?

Your account settings can be found under the “My Account” page. It can be accessed by clicking on your username in the top-right corner of any page while logged in: By selecting edit under ‘My Account‘ you will be able to change: Salutation.

Is Albert app safe?

Like most fintech apps, Albert uses bank-level security. You link your accounts to Albert using Plaid, which is a secure bank connection tool that is used by all major banks. Importantly, any money in your Albert savings is kept in an FDIC insured savings account with Albert’s partner banks.

Why is Albert taking money from my account?

If you’re not a Genius customer what may look like a charge is, in fact, a transfer to your Albert Savings account. This is your money, we’re saving it automatically for you (and paying you a bonus on your Savings balance!).

Is Albert trustworthy?

The money is safe: Any money in Albert savings is held in FDIC-insured banks, which offers peace of mind. The company doesn’t specify which banks it uses but each customer is insured up to $250,000.

Does Albert have a fee?

Albert Fees

Albert does not have a set fee for the Genius program; you can pay whatever you think is fair for the service. However, there is a minimum charge of $4 per month to cover operating expenses. But they believe you’ll be willing to pay more when you see what the service can do.

How do I get my money from Albert?

How do I withdraw money from Savings?
  1. From the home screen, tap the Savings card.
  2. Select the goal you’d like withdraw funds from. If you have not set up any goals, your default goal is the Rainy day fund ⛈.
  3. Tap Withdraw funds under the Utilities section.
  4. Choose the amount you wish to withdraw from your Savings account and hit Continue.

Is Albert or mint better?

Albert’s UX/UI overwhelmingly beats Mint’s. Also, Mint allows you to create budgets for a category each month but to be honest, I can’t really stick to a concrete category based budget. One month, I might need to buy a new pair of shoes and spend more on shopping while on another, I won’t spend any money on clothes.

How much is Albert a month?

For as little as $4 a month, Albert’s paid version gives you access to features such as expert financial advice at the press of a button and an unlimited number of savings goals. The cool thing about the paid version of the Albert app is the cost is up to you — starting at $4, you can pay whatever you think is fair.

What happens if you don’t pay Albert back?

What if I can‘t repay by the due date? We always coordinate your repayment date with your next expected payday to avoid overdrafts. In the case that your due date arrives and you have insufficient funds to repay the advance, Albert will attempt to withdraw as much of the amount advanced you can afford to repay.

How do you delete Albert app?

How to cancel Albert Genius
  1. Go to the Albert app.
  2. Click the Profile tab at the bottom of the screen.
  3. Click on Help.
  4. Click on Contact Support.
  5. Send ‘Cancel Genius’ as a message.
  6. Confirm cancellation.

How do I turn off Albert savings?

Closing your Albert account
  1. Tap the Profile icon in the bottom right corner of the app.
  2. Tap Help.
  3. Tap Help Center.
  4. Tap Delete Albert account.

Is Albert Genius free?

With a monthly subscription, you can try Albert for 30 days, free of charge. If you choose the annual subscription, you will be charged up-front, but you’ll still receive a free month of Genius as well as a thank-you bonus from us in your Albert Savings.

How do I contact Albert savings?

For quick assistance, find information on our most commonly asked questions on our Help Center. You can always send us a text message at (639-37) to connect with someone who can help. Or email us at

Why is my Albert account suspended?

If you violate these Terms or the Cardholder Agreement, or if we suspect you are engaging in fraudulent or illegal activity, we may suspend or cancel your Albert Cash Account, freeze your Card, and/or refuse to process any transaction with or without notice to you.