How do I factory reset my surface without logging in?
To reset your Surface without signing in to Windows, you’ll need the built-in keyboard located under the “Ease of Access” icon in the lower left corner. Tap the “Power” icon in the lower right corner of the screen and then tap the “Shift” key. Click “Restart” and select “Restart Anyway” if that prompt appears.
How do I soft reset my Surface Pro?
Press and hold the volume-up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. After you release the buttons, wait 10 seconds.