What is the latest version of Jira Service Desk?

11 February 2019. We’re excited to present Jira Service Desk 4.0. In our latest platform release, Jira Service Desk harnesses an upgraded engine that provides faster performance, increased productivity, and greater scalability. Dive in and discover all the goodies awaiting your service desk teams.

How do I find my Jira Service Desk version?

You can check Jira Software version on the footer of any page in JIRA. It will be written in grey font. Or you can go to Applicatons->Versions and Licenses. You can see there the verisons of Jira Software, Jira Service Desk and Jira Core.

How do I add a service desk in Jira?

Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service–desk/update – and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you’ll get a jira–servicedesk-application-3.0.

How do I update my Atlassian?

Go to > Manage apps and scroll down to the Confluence Update Check to check the compatibility of your Marketplace apps. Choose the version you plan to upgrade to then hit Check.

How do I update my Jira version?

If you’re using Jira Service Management, you can update it directly in the UI, without downloading a separate installer.
  1. Go to Administration ( ) > Applications > Versions and licenses.
  2. Update Jira Service Management. This will automatically update Jira Service Management to a compatible version.

How often is Jira updated?

Our goal is to upgrade as often as possible. Every 3-6 months for Jira and confluence (sooner if there’s a critical vulnerability).

How do I update my Confluence server?

Go to > Manage apps and scroll down to the Confluence Update Check to check the compatibility of your Marketplace apps. Choose the version you plan to upgrade to then hit Check.

Can you explain a bug life cycle?

Defect life cycle, also known as Bug Life cycle is the journey of a defect cycle, which a defect goes through during its lifetime. It varies from organization to organization and also from project to project as it is governed by the software testing process and also depends upon the tools used.

Is Jira a defect tracking tool?

JIRA is a project management tool used for issues and bugs tracking system. It is widely used as an issue-tracking tool for all types of testing.

What is defect status in Jira?

During the time of the testing phase, the bug or defect is identified by the tester and it is logged in to the bug tracking tool such as Jira, Bugzilla, etc. The bug which is detected by the tester will be posted for the first time in a bug tracking tool. This status is assigned as a New status.

What is Jira Workflow?

A Jira workflow is a set of statuses and transitions that an issue moves through during its lifecycle, and typically represents a process within your organization. You need to log in as a user with the Administer Jira global permission to access and manage workflows.

What is the difference between a bug and a defect?

“A mistake in coding is called Error, error found by tester is called Defect, defect accepted by development team then it is called Bug, build does not meet the requirements then it Is Failure.” Defect is an error found AFTER the application goes into production.

What is todo status in Jira?

Workflow is a record of statuses and transitions of an issue during its lifecycle. A status represents the stage of an issue at a particular point. An issue can be in only one status at a given point of time like Opened, To Do, Done, Closed, Assigned, etc.

What is in progress in Jira?

If Time tracking is switched on in Jira, Portfolio will use it to track progress. Time progress is measured by time logged on tickets and remaining estimates. When an issue is resolved, Portfolio displays it as completed, showing 100% progress.

How do I change my status in Jira board?

Adding a new status
  1. Go to your board, then select more ( ) > Board settings.
  2. Click the Columns tab.
  3. Click the Add status button. NOTE: The Add Status button is only available if you have the Jira ‘Project Administrator’ permission for this board’s project. See Permissions overview for more information.

How do I add status in Jira?

Solution. Log in as a user with JIRA Administrators permission. Go to Statuses page by choosing Cog Icon > Issues > Find Statuses under Issue Attributes category at the left. Click at Add Status then specify the name, description and the category for the status you want to add.